Riverside Veterinary Clinic at 210 East Main Street in Radford, Virginia

Customer Reviews about Riverside Veterinary Clinic

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  Very poor customer service. My wife and I brought our cat to Riverside Veterinary for a 1:30 appointment. After waiting over an hour with no updates, we finally had to walk out. After waiting 20 minutes past the 1:30 appointment time and receiving no updates on when we would be seeing Dr. Karen Brown we asked the receptionist for a status update. She went and checked with the Dr. and told us it would be just a couple of minutes. Yet, 15 more minutes went by, still no Dr. Then the Dr. came out to the waiting room to talk with a patient (while standing just 3 feet in front of us) and talked with him for another 10 minutes never once even acknowledging us or explaining when she might see us. She then disappeared again and we were finally taken into the exam room where we were told “The Dr. will be right with you”. But no, we waited and waited and after waiting now over an hour all the while we could hear the Dr., the patient, and the receptionist talking and laughing very casually right outside our door even though we’re now over an hour late. So we took our cat and left. As we walked by the Dr., standing at the reception desk, we said “An hour is too long to wait so we’re leaving”, she simply stared at us without saying a word as we left. We called the owner, Dr. Clifford Potter, to tell him of our experience hoping to get an apology so we could give them a second chance. However, the doctor never apologized but told me “You didn’t get the ‘right’ impression of Dr. Brown “. No, we did not. Rather than apologizing for the wait and lack of respect he went on to say “If you don’t want to wait, you should ‘drop your cat off’ or make an appointment when we’re not so busy.” Busy? There was only one other patient the whole time we were there! We understand that there are reasons appointments get behind but keeping waiting patients informed and showing respect for ‘their’ time is customer service 101. Bottom line, we were hoping for an apology, or bring your cat in and ‘I’ will personally see your cat, and we would have done that, but since he was ‘defensive’ and ‘unapologetic’ we’re not going back to Riverside Veterinary.
  October 22, 2017

  by THOMAS DUDENHOEFER
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  I have had Lucy (My Cat) for 2 and a half years. Never once when i took her to the vet back in my hometown did she get this stressed out. The vet had to get backup to pin my cat while they did her exam, again i have never seen my cat so stressed to the point where one vet couldn't handle her (Mind you my cat only weighs 5.9lbs). My appointment was at 3, i got there 10 minutes early and was not taken back until around 3:30ish. It took over an hour just to get my cat one booster shot. Finally left at 4. I do not recommend, nor do i think i will be returning.
  January 23, 2017

  by Bradley Jones

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Tomorrow: 07:30 am — 07:00 pm

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About Riverside Veterinary Clinic in Radford